We received many questions and tickets with doubts and questions. We have not answered all individual tickets yet because we noticed that there are several common issues.
Before analyzing each point, we recommend to our PlanetWatchers to (always!) read carefully all our blog posts before proceeding with sensor activation or opening a ticket.
Please note that we have just released an update with bug fixes of the PlanetWatch App. It will become available as soon as the stores approve it.
Please note that, at the moment, we have separate access systems for our e-commerce website and all PlanetWatch dashboards.
In order to purchase on our e-commerce, you must create an account with an email and a password. Until today, you had the possibility to insert a different email address in the billing section at the checkout. Please note that the licenses that you purchase are attached to the email address that you inserted in the billing section.
The PlanetWatch Tools are the PlanetWatch App, the PlanetWatch Wearable App, the Explorer and the Map.
On all our tools, you need to register by using the email address that you inserted in the billing section of our e-commerce (see above). Please note that all users, including those who purchased licenses on our .us website, must complete the KYC on the PlanetWatch Explorer at https://explorer.planetwatch.io/#/
Read this guide to learn how to use the Explorer https://www.planetwatch.io/explore-your-sensors/.
If you follow these simple rules you will really help us provide a good support service:
Make sure that you have read this blog post https://www.planetwatch.io/lets-kyc-to-protect-planetwatch/
Remember that you can only complete the KYC with one email address. If you purchased the licenses with more than one email address, open a ticket and choose the “Merge Accounts” option in the dropdown menu, specifying your main email address and the accounts that you want to merge. The merge process will not be performed immediately but you can already open the ticket.
Please read the instructions provided in this blog post https://www.planetwatch.io/planetwatch-wearable-app/
Please note also:
At the moment, on iOS devices, Awair Element sensors are displayed in the “Wearable” section instead of the “Indoor” section. This is only a display issue and it doesn’t affect your sensor activity. It will be fixed in the forthcoming App update.
Type 3: KAITERRA Sensedge Mini instructions
Summary: 1. Use the Kaiterra dashboard to configure your Sensedge Mini by following the Kaiterra guide. Make sure that you can visualize air quality parameters on that dashboard.
2. Associate your license to the sensor via the PlanetWatch App. Please note that in order to fix some sensor activation bugs, we are introduced an automatic check for the UUID and API KEY parameters.
3. If all parameters are correct, the process will complete successfully. If not, a generic error will be triggered.
Please note: if you have inserted the wrong sensor name, open a ticket. We will release your license, in order to let you do the set up again.
Location issue for Type 3 and Type 4 (Awair Element) sensor
If you see a red “NO GPS” warning on the Explorer, this means that a mistake has been made when entering the address or the address is not recognized by Google Maps (we use the Google Maps API to convert the location that is entered into GPS coordinates). To overcome this problem we have added the possibility to change the location on the Explorer. In order to do this, select the sensor and click on the “Update Location” button on the left.
If you did not receive rewards this may depend on one or more of the following:
Finally, please note that the 50% top up to Type 3 rewards will be issued each day roughly at 15 UTC.
If you want to monitor the performance of your sensor from blockchain data, please note that effective from 7:00 p.m CET today, data for each sensor are written approximately every 15 minutes.
Thank you for all the clear details.
Thank you for the blog! Great work team, thank you for working so hard on this launch!
Thank you for the information.
Thansk for the update!
Great update. Thank you!
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