Did the basic KYC but phone verification fault. There is no possibility to do a reset or do the process again. How can i solve the problem ? Reply
Hi, if you have any issue in the process contact us using the “KYC issue” option in the dropdown menu in the PlanetWatch Support portal. Reply
National ID document verification denied What do I do to re-upload another document? During the authentication process, the site does not have the possibility to try again ID Verification: Identity Rejected What should i do now ? Reply
Hi, if you have any issue in the process contact us using the “KYC issue” option in the dropdown menu in the PlanetWatch Support portal. Reply
I’ve completed the ID-verification and liveness but when I added my phonenumber i got a text with a number, I entered the numbers several times but it failed and in the end I couldn’t do any more tries and i was rejected on that part, Now I can’t fix it and my verication is not done. please tell me what I can do? Reply
Hi, if you have any issue in the process contact us using the “KYC issue” option in the dropdown menu in the PlanetWatch Support portal. Reply
Unable to login to complete KYC. I live in the US, signed up on the .us website. Cannot login to the .io website. Please advise Reply
Hi, the Explorer page is https://explorer.planetwatch.io/#/ for both the planetwatch.io and planetwatch.us website. Reply
Hi, the Explorer page is https://explorer.planetwatch.io/#/ for both the planetwatch.io and planetwatch.us website. Reply
Hi. I’ve bought 2 type 4 license by using 2 email separately. I only registered and KYC the first email ([email protected]) and activated with the atmotube pro. For the second email (sarayucrypto@gmail)/license ( Order #10130 9 October 2021), I haven’t registered the website or activated with atmotube pro yet. How can I KYC the second email and license that I’ve bought. Thank you for your help. Reply
Hi, you need to merge your accounts by opening a ticket and choosing the option “Merge Accounts” Reply
Give us a direct link to the kyc page not instruction how to get there wouldn’t it be easier if you just put up here is a link to the kyc page please get this done before the first December thank you plan to watch I’m not a webmaster to check that out do I sound irritated and frustrated absolutely somebody took the time to make a whole page on how to get there when I would have just been easier to say here is a direct link to the kyc page simplicity is a wonderful and functional thing Reply
Hi, you need to do the KYC in your private area on the Explorer page (that is linked in the article), so that’s not possible to give you a direct link to that specific page. Reply